The images of the Products on our site are strictly for illustrative purposes only. The packaging of the Products may vary from that shown on images on our site. All Products shown on our site are subject to availability.
If we are unable to supply you with a Product, for example because that the Product is not in stock or no longer available or due to an error in the price on our site, we will inform you of this by email and we will not process your order. If you have already paid for the Product, we will refund you the full amount as soon as possible.
We accept payment for our Products via Paypal, debit card and credit card. Payment for the Products and all applicable delivery charges is in advance.
For cancellation of orders, we would require you to submit your request for cancellation via email to email@example.com within 3 working days from the submission of the order. Please include your reasons for the cancellation. Any refunds for cancellation would be subject to cancellation charges of up to S$50.
If the products have already been delivered to you, refunds would only be allowed on a case by case basis. If the bottles delivered are unsealed or leaking, we will refund the price of the products in full, including any delivery charges that was already incurred. Any refund, if to be given, would be processed within 30 calendar days from the notice of cancellation.
Delivery will be completed when we deliver the Products to the address you provided us. If no one is available at the given address to receive the delivery, we will arrange for a redelivery. If the 2nd delivery attempt is still unsuccessful, a S$5.00 administration fee will be chargeable to you. We cannot offer refunds or replacements for deliveries of which you fail to take delivery on our second attempt.
Delivery surcharges may apply for each parcel delivered to Downtown, Orchard, Tuas, Jurong Island and Sentosa.
All deliveries are only available for mainland Singapore, including Jurong Island and Sentosa.
For international shipping, please contact us at firstname.lastname@example.org. As there may be import restrictions on some products to certain destinations, please review the information below carefully before ordering.
Your order may be subject to import duties and taxes which will be applied when the Product arrives in the country of destination. Please note that you will be fully responsible for payment of any applicable import duties and taxes. Please contact your local Customs office for further information before placing your order.
The importation and use of the Product may be subject to applicable laws and regulations in your country. We will not be liable or responsible should you break any such law.
We are not be responsible should the Product be refused at the Customs of the country of destination, or if the Product is not received at the delivery address. If the Product is returned to us in Singapore, you will be liable for any applicable return shipping charges.
Please note that the Courier / Shipping Agent or Customs may contact you directly to confirm you are the intended recipient and that the goods are for personal use. P lease provide any additional information that they require in order to release the Product in a timely manner.
All International Delivery Orders will be confirmed via email at the time of ordering. It is your responsibility to check if the order is correct, as you will be responsible for any applicable shipping charges.