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Frequently Asked Questions

  • What is Symprove?
    Symprove is a probiotics that provide live bacteria for your gut. It is backed by science and raved by thousands of people around the world. Each morning shot delivers billions of live bacteria into your gut, which work to balance your microbiome and improve your gut health.
  • What are the ingredients in Symprove?
    ORIGINAL FLAVOUR Ingredients: water, extract of germinated barley, live activated cultures of: L. rhamnosus, E. faecium, L. acidophilus, and L. plantarum; vitamin C, acidity regulator: trisodium citrate; preservative: potassium sorbate. MANGO AND PASSION FRUIT FLAVOUR Ingredients: water, extract of germinated barley, live activated cultures of: L. rhamnosus, E. faecium, L. acidophilus, and L. plantarum; vitamin C, acidity regulator: trisodium citrate; preservative: potassium sorbate; natural flavourings, sweetener: sucralose.
  • How is Symprove made?
    Symprove is made in a controlled environment through a series of carefully controlled stages. First they boil specially selected grain to create a wort. The wort is purified and sterilised and following this, the temperature is controlled in sterilised vats and the 4 strains of bacteria are carefully introduced. The live bacteria begin to divide and once the required levels are reached, the process is halted and Symprove is ready for bottling once it’s been tested by an independent laboratory. Throughout every stage, the bacteria are carefully nurtured as they are living organisms. The bacteria they use are high purity laboratory cultures which are unique to Symprove.
  • Why do we need Symprove?
    Many studies have shown links between our gut microbiome and various aspects of our health, including mood, obesity and immunological diseases. One of the key roles of our microbes includes strengthening the immune system, providing nutrients for our cells and keeping harmful bacteria and viruses at bay.
  • Is Symprove a natural product?
    Yes, Symprove is made from 100% naturally-derived ingredients. Our key ingredients are water, barley extract, and bacteria. Yet even the additional flavourings and colourings found in our Strawberry and Raspberry and Mango and Passion Fruit flavours are from totally natural sources – found in everyday foods! These include: vitamin C, potassium sorbate, and trisodium citrate.
  • Is Symprove vegan?
    Yes. Symprove does not contain any animal products in the formulation so it is suitable for people on a vegan diet.
  • Can people with food allergies drink Symprove?
    Symprove is gluten-free according to the Codex standard of <20ppm. Whilst barley, which contains a form of gluten, is used to make the liquid in which the Symprove bacteria thrive, the production process is carefully controlled to limit the release of gluten from the barley, and the barley grain is not included in the finished product. Compliance with the Codex standard for gluten free is confirmed with regular testing of batches of our finished Symprove products. Symprove does not contain any dairy product, so it is suitable for people with cow's milk allergy. Moreover, it contains no artificial colours or flavours. For other food allergies, you may wish to discuss with your healthcare professional on whether Symprove is suitable for you.
  • Are there any side effects or precautions I should be aware of?
    Most people don't experience side-effects. A few find there are niggles when they first take it. But this is usually just a sign that the bacteria are where they need to be, and getting to work. Often these niggles take the form of changes to your Poo. Either constipation or mild diarrhea. But as your body adjusts to Symprove these should quickly disappear.
  • What are the safety controls in place in the production of Symprove?
    Symprove is made in a controlled environment. This means the company is incredibly careful about hygiene, temperature controls and how they handle their live bacteria. The production process is patented and they take quality control really seriously. They want to make sure that our quality and purity is spot on. Symprove UK is an ISO 9001:2015 certified company. This means that their internal quality management systems are held up to internationally approved standards.
  • Is there any research into Symprove?
    Yes, lots! Symprove is backed by over 20 years of research. During this time we’ve collaborated with some of the UK’s top scientists – and we’ve taken part in lots of large independent studies. We’ve also seen some amazing breakthroughs. One study by University College London saw Symprove outperform seven other leading products in its ability to arrive alive, survive and colonise the gut. In fact, it was the only product that passed all three tests!
  • How do I know if Symprove is suitable for my specific health condition?
    We would advise that you discuss with your healthcare professional on whether Symprove is suitable for your specific health condition. You may also wish to join our Facebook group where users in Singapore share their experience using Symprove. <provide link>
  • Is Symprove suitable for children?
    Yes, Symprove is a natural food supplement that’s perfectly suitable for children. We’d recommend you give them 1ml per every 1kg of their weight (so 20ml a day for a 20kg child). Most kids prefer Strawberry and Raspberry flavour as it’s the sweetest. Of course!
  • Can I travel with Symprove?
    Absolutely. Many of our customers travel all over the globe with it. Where possible just pop it in the fridge when you arrive at your destination, otherwise a cool place should be ok.
  • How much Symprove should I take?
    Just take 70ml every morning on an empty stomach. Then leave 10 minutes before you eat and drink (unless you need water, which is fine!). 70ml might not sound a lot but it contains about 10 billion live colony-forming units. Line them up nose to tail and they’d stretch for a whopping 30 kilometres!
  • How do I store Symprove?
    Keep your bottles in a cool, dark place until they’re opened. After that, store them in the fridge and consume within 10 days. This might sound obvious but please don’t heat or freeze it as you’ll kill our amazing bacteria.
  • Can I take Symprove with other medication or supplements?
    Symprove is a safe food supplement made from natural ingredients. This means you’re absolutely fine to take it with other supplements. Many people take it alongside medications too. But if you’re being prescribed medication, we’d always recommend taking a copy of the label to your doctor. Just to check with them before you start taking it.
  • How long do I need to take Symprove for?
    Balancing your microbiome takes time, and that’s why dietitians say you should give your body three months to get used to any new bacterial product. Most people feel the difference with Symprove after three months. Many see results sooner. The key thing to know is that the gut has a high level of plasticity. This means it can easily flip back to being unbalanced if you stop using something that’s helped it.
  • What is the shelf life of Symprove?
    Each pack has a shelf life of three to four months because our bacteria is alive when it's being bottled.
  • What are the shipping options and costs?
    Our price listed on the website includes free delivery to all local addresses in Singapore. If you are located outside of Singapore, please contact us at and we will let you know the shipping options, if available.
  • How long does it take for orders to be delivered?
    It would typically take 3-4 working days for us to courier to your Singapore address. If the product is out of stock, we will contact you on the expected delivery date. For International orders, please contact us at and we will provide more information on the delivery options.
  • Do you offer international shipping?
    We do offer international shipping, but there are some countries that have restrictions on import of health supplements such as Symprove. Please contact us at and we will be happy to discuss what shipping options are available for you.
  • Can I track my order after it has been shipped?
    Yes, an SMS will be sent to you after parcel has been shipped out. You will be able to track your parcel status via the link in the SMS.
  • Can I change the flavours of my order?
    Yes, we can do that before it is packed for shipping and if we have sufficient stock for your order. Email us at and we can see what we can do.
  • What payment methods do you accept?
    As a small company, we would prefer payment via Paynow, DBS Paylah! and Google pay, as it would help us 'keep our prices competitive for all our customers. If you are unable to make payment via any of the above, you may also contact us at so we can arrange alternative payment options such as Paypal.
  • Can I recycle Symprove's packaging?
    Yes, our boxes are fully recyclable – and we’ve recently upgraded our bottles to PET plastic. The world’s most recycled plastic.
  • How do I refer a friend to Symprove?
    You can refer as many friends to Symprove as you like. Everytime you refer a friend, your friend can enjoy 5% off the first purchase, and you can also enjoy 5% off your next order, so it's win-win! For more details, follow this link.
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